North Highland Publishing The True North

Our author services

Our author services

Let us help you to edit and present your book professionally.

Our ebook store

Our eBook store

Get a wide range of eBooks from new and established authors.

Our ebook store

Our story

Read about what helped us to start the company.

North Highland Publishing - Terms and Conditions

General Terms and Conditions

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@northhighlandpublishing.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to North Highland Publishing, Craigmore, Reay, KW14 7RR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by North Highland Publishing and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of North Highland Publishing. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, North Highland Publishing takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Internet copyright notice

This website and its content is copyright of North Highland Publishing Ltd - © North Highland Publishing 2010. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Terms and Conditions of Purchase

PURCHASER TERMS AND CONDITIONS

NORTH HIGHLAND PUBLISHING LIMITED

Please read these Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which North Highland Publishing Limited makes products available to you via www.northhighlandpublishing.com ("North Highland Site").The North Highland Publishing Site is owned and operated by North Highland Publishing Limited a company registered under the Companies Act (Company Number SC371879) having its registered office at Craigmore, Reay, Thurso, Scotland, KW14 7RR. By purchasing the products available on this website, you as the customer will transact with North Highland Publishing Limited (and references to "we", "us" and "our" in these Terms & Conditions are to North Highland Publishing Limited).

1. DESCRIPTIONS, PRICES AND PRODUCT INFORMATION

We have taken care to describe and show products as accurately as possible. Despite this, slight variations in products may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact us on 01847 811600 or by email to info@northhighlandpublishing.com. Every effort is made to ensure that prices shown for products are correct at the time the product is added onto the North Highland Publishing Site.

2. AVAILABILITY

If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product .

3. PAYMENT AND ACCEPTANCE

If you buy a product from the North Highland Publishing Site payment will be taken at point of order, with the exception of pre-orders where payment will be taken once the eBook becomes available. Once you have confirmed your order you cannot amend or cancel it unless it is a pre-order which has not yet been released. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch a product to you, at which point a contract will be made between us. At any point up until then we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product. Where products are dispatched separately, our acceptance of the order in respect of each product takes place when that product is dispatched.

4. DELIVERY

Delivery will be made by email in the form of a download to the email address specified when you complete the order. Whilst we make every effort to deliver all your products within a reasonable time of receiving your payment, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Ownership of a product will not pass to you until we have delivered the product to your email address. When a product is delivered, risk of damage to or loss of the product passes to you and we shall have no further liability under the contract. [this condition is likely to change]

5. REFUND POLICY

Refunds will be made at the discretion of management.

6. PAYMENTS

You can pay by credit card or debit card. Your credit/debit card details will be encrypted by the North Highland Publishing Site to minimize the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email.

7. OUR RESPONSIBILITY TO YOU

If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption. This paragraph 6 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury. Our liability to you in connection with any order will not exceed the total price charged for the products.

8. GENERAL

You may not transfer any of your rights under these Terms & Conditions to any other person. We may transfer our rights under these Terms & Conditions to another business where we reasonably believe your rights will not be affected. If you breach these Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms & Conditions. We shall not be responsible for any breach of these Terms & Conditions caused by circumstances beyond our reasonable control. Except as expressly set out in these Terms & Conditions, all use of your personal information will be made in accordance with our Privacy Policy. These Terms & Conditions are subject to Scots law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in Scotland.

9. CUSTOMER SERVICES

If you have any queries, please contact us on 01847 811600 or by email to info@northhighlandpublishing.com.



back to previous page